Shipping policy

Here is what to expect when ordering from Musabela. For questions about an order, email support@musabela.com and include your order number.

Shipping charges

We offer free standard shipping on US orders. Any additional delivery options and their charges available for your address are shown at checkout. For destinations outside the US, check the available shipping options and charges at checkout before placing your order.

Order processing

Orders are processed within 2 business days. Processing includes preparing and packing your order before dispatch. Processing time is separate from shipping time.

Estimated Shipping time

Standard shipping typically takes 6–12 business days after dispatch. Business days are Monday through Friday, excluding public holidays. Delivery estimates can be affected by carrier delays, holidays, weather and other disruptions.

Note: This US estimate does not establish a delivery timeframe for other countries.

Tracking your order

We will email your tracking information after dispatch. You can also visit our Track Your Order page.

If your order has not arrived

If you have not received your order within 20 calendar days of placing it, please contact support@musabela.com immediately. Include your order number and any tracking information so we can investigate and help resolve the delay.

Calendar days include weekends and public holidays. You can contact us earlier if you notice a tracking problem or an incorrect delivery status.

Cancellations and address corrections

To cancel an order, email support@musabela.com within 60 minutes of placing it. Include your order number and clearly state that you want to cancel. We use the time your request is received, rather than the time our team replies, to determine whether it falls within this window. After 60 minutes, cancellation is not guaranteed.

Please check your delivery address before ordering. If you notice an error, contact us immediately with your order number and the corrected address. Address changes may not be possible after dispatch. If an order is returned to the sender, contact us to discuss the next steps.

Damaged or incorrect items

If your item arrives damaged or you receive the wrong item, contact support@musabela.com within 5 days of delivery. Include your order number, a description of the issue, and clear photos of the item and shipping label. Our team will help arrange a resolution.

Returns and refunds

For return eligibility, exchanges and refunds, please read our Returns & Refund Policy. This policy does not limit rights that apply under consumer protection law.