Counterfeit & Phishing: Protect Yourself from Scams

At Musabela, we are committed to providing our customers with high-quality shoes that offer the comfort and support you need. Unfortunately, as our brand has grown in popularity, counterfeiters and phishing websites have attempted to take advantage of our success by selling fake products or scamming customers into thinking they are purchasing our genuine products at a lower price.

Before placing an order or sharing personal information, take a moment to check the website you’re visiting. Here’s how to find our official store and contact us if something looks suspicious.

Only Purchase from Our Official Website

Our official website is musabela.com.

If you’re unsure about a link in an advertisement, email, or message, type musabela.com directly into your browser. Check the spelling carefully—lookalike addresses can contain extra words, letters, or hyphens.

Beware of Unusually Low Prices

Compare an offer with the products, prices, and promotion terms shown on our official website.

A low price alone does not prove that a seller is fraudulent. However, an unfamiliar website combined with pressure to pay immediately deserves extra caution. Contact us if you’re unsure whether an offer is associated with Musabela.

Check for Secure Payment Methods

HTTPS helps protect information sent between your browser and a website, but it does not prove that the business behind the website is genuine.

Start your purchase from our official website and review your items, selected options, discounts, and total before completing payment.

Look for Authentic Branding

A familiar logo or product photo does not confirm that a website or social media account belongs to Musabela. Images and branding can be copied.

If something seems unusual, return to musabela.com directly rather than continuing through an unfamiliar link.

Verify Contact Information

For questions about an order, offer, or website claiming to represent Musabela, email support@musabela.com.

We typically respond within 1 business day. For an existing order, include your order number so we can help.

Never send your password, full payment-card details, or one-time security codes by email.

Report Suspicious Websites

Send the website address or a screenshot to support@musabela.com, and explain where you found it.

Please hide any sensitive personal or payment information before sending screenshots. We can review whether the website, account, or message is associated with Musabela.

Conclusion

Your safety and satisfaction are our top priorities. By following these tips, you can protect yourself from counterfeit products and phishing scams. If you have any concerns or need assistance verifying a website, please don’t hesitate to contact our customer support team at support@musabela.com.

Thank you for being a valued Musabela customer. We appreciate your continued trust in our brand and are here to support you every step of the way.