Open the cart icon at the top of the website. Use the quantity controls to add or remove units, or select the trash icon to remove an item. Your cart total will update automatically.

Check the size guide and fit advice on the product page before ordering. Sizing can vary between styles, so follow the guidance for the specific shoes you choose rather than automatically ordering a size up.

If you need help, email support@musabela.com with the product name, your usual size, and your foot measurements.

While many individuals experience immediate comfort with our shoes and orthotics, individual responses may vary. To enhance your comfort, we suggest wearing your new footwear for a few hours during the initial days, allowing your feet to adapt to the advanced orthotic support. Within one to two weeks, you should enjoy complete comfort and support from our products.

We strive to process and dispatch orders within 2 business days of purchase.

For US orders, standard shipping typically takes 6–12 business days after dispatch, in addition to processing time.

Delivery times are estimates and may be affected by carrier delays, holidays, weather, or other disruptions. See our Shipping Policy for details. This US estimate does not apply to other countries.

We offer free standard shipping on US orders. Any additional delivery options and their charges are shown at checkout.

For destinations outside the US, check the available shipping options and charges at checkout before placing your order.

We’ll email your tracking information after your order has been dispatched. You can also check its progress on our Track Your Order page.

If you cannot find your shipping email, check your spam folder or contact support@musabela.com with your order number.

Tracking may not update immediately after dispatch. The carrier needs time to receive and scan the package, and updates can pause between locations.

If tracking appears incorrect or you are concerned about a delay, email support@musabela.com with your order number and tracking details so we can check.

If you notice an error, email support@musabela.com immediately with your order number and the correct shipping address.

We’ll check whether the address can still be updated. Changes may not be possible after dispatch, so please review your delivery details carefully before placing your order.

Email support@musabela.com within 60 minutes of placing your order. Include your order number and clearly state that you would like to cancel.

We use the time your request is received—not the time our team replies—to determine whether it falls within this window. After 60 minutes, cancellation is not guaranteed.

If your order has not arrived within 20 days of placing it, contact support@musabela.com immediately. Include your order number and tracking information so we can investigate.

You can request a return or exchange within 30 days of delivery.

For size, fit, color, or change-of-mind requests, items must be unused, in their original condition, and returned with their original packaging, tags, and included accessories.

Different arrangements apply to damaged, defective, or incorrect items. Please read our Returns & Refund Policy for the full details.

Email support@musabela.com within 30 days of delivery. Include your order number, the item you want to return or exchange, and the reason for your request.

For an exchange, tell us the size or color you would prefer. Our team will confirm eligibility, available replacement options, and the next steps. Please wait for our instructions before sending anything back.

Once your return is approved, our support team will provide the correct return address and instructions. Please do not send it to the address on the original shipping label unless our team specifically tells you to.

Send your return within 10 days of approval, share the tracking number with us, and keep your proof of postage. If you need more time, contact us before that deadline.

After we receive and inspect your returned items, we’ll confirm whether your refund has been approved.

Approved refunds are processed within 5 days after receipt and inspection, using your original payment method. Your bank or payment provider may need additional time to display the refund.

Please email support@musabela.com within 5 days of delivery with your order number and a description of the issue. Include clear photos of the item, packaging, and shipping label where applicable.

Our team will investigate and explain the next steps.