Shipping Policy

At Musabela our goal is to offer to our customer the best shipping options, no matter where you live. Every day, We deliver to hundreds of customers across the world, ensuring that We provide the very highest levels of responsiveness to you at all times.

 

FREE SHIPPING

We are glad to bring our customers great value and service, that’s why We provide Free Shipping for all of our products.

 

EXPEDITED SHIPPING

We Offer Expedited Shipping by Using Special Shipping Lines that have faster Shipping Times to Almost Every Country and takes around 4-8 days to the Parcel to Be Delivered.

PLEASE NOTE: These Special Lines Could Be Impacted by External Events as well as Standard Shipping so They Could Experience some Delays (ie. Covid-19).

 

SHIPPING TIMES(Approximate):

• USA, CA ~ 4 to 12 business days (Fully Tracked Shipping)
• Remote Areas  ~ 8 to 16 business days (Fully Tracked Shipping)

 

 

DELIVERY DELAYS:

In very rare instances, parcels may take longer than stated expected time frame. Unfortunately, We haven’t the control over shipping times. In this cases We will work with the Carrier to deliver you the parcel as fast as possible.

 

This may especially happen during the busier holiday seasons at the end of the year, during promotions or other instances.

 

If there will not be tracking updates for more than 45 business days, contact us and We will send you a new parcel.

 

 

PROCESSING TIMES:

This refers to the time it takes for an order to be Verified, quality checked and packed. Orders generally take 2-6 business days to be fully processed. Please note that Processing Time is different from shipping time and should be added to the total delivery time.

 

After your order has been processed, our shipping Carrier will then pick up the parcel at our Warehouse. An email with tracking informations will be sent to you.

 

 

CANCELLING AN ORDER:

Once an order is placed, We will not be able to cancel it after 10 minutes as your order will be processed.

 

If you would cancel an order you have just made, please get in touch with us at support@musabela.com  as soon as possible.

 

 

UNCLAIMED ORDERS:

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address.

 

If you notice that you filled the order informations with incorrect or insufficient address informations, please email us back as soon as possible at support@musabela.com indicating your order number and the updated informations.

 

Please note that once We process the order, We will not be able to change the address and We cannot be held responsible for incorrect or insufficient address.

 

 

DAMAGED OR MISMATCHING ORDERS:

If Your Product arrives Damaged Or Mismatches with What You Actually ordered, please contact Us within 3 days from delivery at support@musabela.com. 

 

 

REFUND POLICY:

Shipping Rates are not refundable.

 

CUSTOM AND DUTY FEES:

Sometimes customs fees could be charged depending on the destination country of the parcel. Customs fees are responsibility of the customer. Also note that, in rare occasions, customs agents may delay delivery of some parcels.

 

(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

 

HANDLING: 

All orders will Be dispatched from Our Warehouse on the same or on the following business days. Musabela is not responsible In the case a Parcel is not received within our Stated Timeframes as there can Be unexpected delays by Shipping providers.

 

PLEASE NOTE that due to high volume of sales especially during the months of October, November and December, Shipments may be slightly delayed. Our priority is customer’s experience and We strive to make you happy and satisfied with your order.