Avoid Counterfeits & Scams

Counterfeit & Phishing: Protect Yourself from Scams

At Musabela, we are committed to providing our customers with high-quality, shoes that offer the comfort and support you need. Unfortunately, as our brand has grown in popularity, counterfeiters and phishing websites have attempted to take advantage of our success by selling fake products or scamming customers into thinking they are purchasing our genuine products at a lower price.

We want to ensure that you receive only the best products and have a safe shopping experience. Below are some tips and guidelines to help you avoid falling victim to these scams:

1. Only Purchase from Our Official Website

To guarantee that you are buying authentic Musabela products, make sure to purchase directly from our official website. Our official website is www.musabela.com, and any variations in the URL may indicate a counterfeit site. Our shoes collection is currently only available on our official website. We don't sell them on Amazon or any other websites/marketpalces.

2. Beware of Unusually Low Prices

If a website is offering our products at prices that seem too good to be true, they probably are. Counterfeiters often lure customers with extremely low prices to trick them into purchasing fake or non-existent products. Always compare prices with our official site to ensure you are getting a genuine product.

3. Check for Secure Payment Methods

Before making a purchase, ensure that the website uses secure payment methods. Look for "https://" at the beginning of the website URL, indicating that the site is secure. Be wary of sites that do not offer secure payment options, as this is a common sign of a phishing scam.

4. Look for Authentic Branding

Counterfeit websites may use our branding, logos, and product images to appear legitimate. However, there are often subtle differences in the quality of images, fonts, or layout. Pay close attention to the details on the site. If something seems off, it’s best to exit the site and visit our official website directly.

5. Verify Contact Information

A legitimate website will always have clear and accurate contact information. If you cannot find a way to contact the seller directly or if the contact information seems suspicious, it may be a scam. On our official website, you can always reach us through our contact page.

6. Report Suspicious Websites

If you come across a website or social media page that you suspect is selling counterfeit Musabela products or attempting to phish your personal information, please report it to us immediately at support@musabela.com. Your help in identifying these fraudulent sites helps us protect our customers.

 

Conclusion

Your safety and satisfaction are our top priorities. By following these tips, you can protect yourself from counterfeit products and phishing scams. If you have any concerns or need assistance verifying a website, please don’t hesitate to contact our customer support team at support@musabela.com.

Thank you for being a valued Musabela customer. We appreciate your continued trust in our brand and are here to support you every step of the way.