We gladly welcome returns within 30 days of delivery! For a return or exchange, your Musabelas should be unworn, unwashed, unaltered, and in their original packaging. Kindly note that accessories and gift cards are final sale and ineligible for returns or exchanges.
RETURNS & EXCHANGES
Didn't find the perfect fit with your Musabelas? No problem. We gladly accept returns within 30 days from the delivery date.
Returns & Exchanges
Note: Promotional sales may be considered final and are not eligible for returns or exchanges.
Feel free to return unworn and undamaged items within 30 days from the delivery date.
I WANT A DIFFERENTSIZE OR COLOR
I WANT A DIFFERENTSHOE STYLE
I WANTA REFUND
We are glad to Offer Free Exchanges on All Orders
1. Ensure the shoes are unworn and undamaged, including the original shoe box.
2. Click the button below, enter your order number and email address.
3. Choose the item for return, and request an exchange.
4. Print the return label and send back the shoes.
5. Upon receipt, allow 7-10 business days for processing, and we'll dispatch your new pair.
Note: Requesting an exchange doesn't guarantee product reservation. If unavailable during processing, we'll inform you.
We are glad to Offer Free Exchanges on All Orders
1. Ensure the shoes are unworn and undamaged, including the original shoe box.
2. Click the button below, enter your order number and email address.
3. Choose the item for return, and request an exchange.
4. Print the return label and send back the shoes.
5. Upon receipt, allow 7-10 business days for processing, and we'll dispatch your new pair.
Note: Requesting an exchange doesn't guarantee product reservation. If unavailable during processing, we'll inform you.
*While We don't charge any Return/Restock Fee, Postage is at Customer's Expenses If a Refund to the Original Payment Method is Requested*
1. Ensure the shoes are unworn and undamaged, including the original shoe packaging.
2. Click the button below, enter your order number and email address.
3. Choose the item for return, and request a refund.
4. Once your request is approved, you will receive a confirmation email with the return address and mail back the shoes.
5. Upon receipt, allow 7-10 business days to receive your refund back to your original payment method.
Note: Returns are processed through our overseas warehouse. Mailing back the shoes to an address different than the one provided in the return confirmation email will void your right to receive a refund.
Frequently Asked Questions
WHAT IS YOUR RETURN POLICY?
WHAT IS THE EXPECTED PROCESSING TIME FOR MY EXCHANGE OR RETURN?
As we prioritize safety in our shipping facilities and with our partners, please be aware that the processing time for your returns or exchanges might take a bit longer than usual (10-14 business days). We thank you for your understanding and patience!
THE PORTAL WON'T ACCEPT MY ORDER NUMBER
Make sure you are submitting the correct order number(eg. #12345) and the correct email address you used to place the order. You can find your order number in the order confirmation email. If you can't find your order number or don't remember which email address you used to place your order, please reach out to our support team at support@musabela.com